Question 1

What documents do I need to rent a luxury car in Dubai?

Accepted Answer

Tourists need a valid passport, visit visa, home country driving license, and an International Driving Permit (IDP). UAE residents need a valid UAE driving license and Emirates ID. Additional documents may be required depending on the vehicle.

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Question 2

What is the minimum age to rent a car?

Accepted Answer

The minimum age is 25 years for most vehicles. Select vehicles may be available for drivers aged 21 and above with additional documentation and deposit requirements.

Question 3

Do you offer free delivery in Dubai?

Accepted Answer

Yes! We offer complimentary doorstep delivery and pickup across all Dubai locations, including hotels, residences, and airports. Our team will coordinate with you for a convenient delivery time.

Question 4

What insurance is included in the rental?

Accepted Answer

All rentals include Main Comprehensive Insurance (MCI). For complete peace of mind, you can upgrade to Premium Comprehensive Insurance (PCI) at 30% of the basic rental fee, which covers you with zero liability in case of accidents.

Question 5

Is a security deposit required?

Accepted Answer

A security deposit is required and varies by vehicle. We also offer a No Deposit option on select vehicles. The deposit is held for 30 days after return to cover any traffic violations or road tolls.

Question 6

What is the mileage allowance?

Accepted Answer

Most rentals include 300 km per day, 2,100 km per week, and 5,000 km per month. Additional kilometers are charged as per the contract terms. Unlimited mileage options may be available on request.

Question 7

Can I drive outside Dubai or the UAE?

Accepted Answer

Driving outside the territorial borders of the UAE is strictly prohibited. Vehicles must be driven within Dubai and the UAE only. Violation may result in penalties including AED 50,000 fine.

Question 8

What happens if the car breaks down?

Accepted Answer

We provide 24/7 roadside assistance. If you experience any issues, simply call our support team, and we will assist you immediately. In case of major issues, a replacement vehicle will be arranged.

Question 9

Can I modify or cancel my booking?

Accepted Answer

Modifications are subject to availability and must be made at least 24 hours in advance. Cancellations made 24+ hours before pickup are fully refundable. Cancellations within 24 hours may incur a one-day charge.

Question 10

Do you offer chauffeur services?

Accepted Answer

Yes, we provide professional chauffeur services upon request. Our drivers are licensed, experienced, and fully vetted to ensure a safe and comfortable experience.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, bank transfers, and cash. All online payments are processed securely. We do not store your payment card details.

Question 12

How do I book a car?

Accepted Answer

Booking is easy! Browse our collection on our website, select your preferred vehicle, choose your rental dates, and submit your booking. You can also call or WhatsApp us at +971 50 156 4849 for assistance.

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